Presales Executive

Job Description

Understanding the various projects to be able to provide clear explanations to the clients.
Generating higher walk-ins from all types of leads.
Cross-using leads for various projects.
Handling escalated customer queries, concerns, suggestions, feedback, etc. and managing their expectations.
Preparing dashboards, updating all necessary systems, trackers, and customer history details for seamless management at all times.
Always Offering the best possible customer delight by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and customer centricity.
Carrying ownership for every customer query.
Recommending potential products or services to management by collecting customer information and analyzing
customer needs.

Presales would be responsible to in-house tele-calling associates to generate quality walk-ins across various projects.

Preferred candidate profile/ Qualifications:

Graduation.
Fluent in English.
0-3 years of experience.
Ability to execute various programs required for high conversion of leads into sales.
Adaptability, innovation, and excellent teamwork skill.
Ability to work under pressure.
Attention to Detail.